Payments
Refund & Cancellation Policy
Prepaid service
BirdSaid plans to sell 300 transcription minutes for €5 and 1,200 minutes for €15. These are final consumer prices including applicable tax. There is no recurring subscription to cancel. Purchased minutes and the initial 30-minute starter allowance do not expire while the account remains active.
Failed processing
BirdSaid reserves minutes before processing and settles them against actual recording duration. If processing fails without producing the service, reserved minutes are restored automatically. Contact support if an automatic restoration does not occur.
Fourteen-day withdrawal
Where EU/EEA consumer withdrawal rights apply, you may withdraw from a minute-pack purchase within 14 days without giving a reason. If you expressly ask BirdSaid to begin processing during that period, you may be charged a proportionate amount for service already supplied before withdrawal. If the service is fully performed during the period, the withdrawal right is lost only where the legally required prior consent and acknowledgement were given. Checkout will present the applicable request and acknowledgement before payment.
Additional refund requests
Unused purchased minutes may also be refunded to the original payment method where BirdSaid is materially unavailable or does not supply the purchased service. Mandatory consumer remedies always prevail.
Duplicates, fraud and disputes
Duplicate charges or unauthorised payments should be reported promptly. We may request information needed to verify the account and payment. A refund or chargeback can remove the corresponding unused minutes; the account will not intentionally be driven below zero.
Service closure
If Praeco discontinues paid BirdSaid service, it will provide a reasonable use/export period or refund unused purchased minutes, unless law, fraud or sanctions restrictions prevent payment.
How refunds are paid
Approved refunds go to the original payment method. Bank and card-network processing times are outside Praeco's control. The public support email required to submit requests will be published before sales begin.